Arkadiusz Mikler

Arkadiusz Mikler

ABI, ASI, ISO27001
DMS, CRM, CMS development and implementation specialist

 

 

EDUCATION

Master of Computer Science and Econometrics
Graduated in 2008
University of Economics in Katowice

 

EXPERIENCE & REFERENCES

Audyt.Net (July 2007- March 2009) Auditors assistant, IT specialist

• Assistance in prepering IT audits
• Sales of software for audits
• Heavily involved in preparing training involving audits and software licensing
• Administration of website for auditors (more than 3000 users)
• Technical support for training preparation team
• Impelmentation of IT solutions in support of communication with customers and team work
• IT consulting for customers

Audyt.Net (April 2008 – March 2009) Leader of training preparation team

• Responsibility for all processes related to the preparation of training (in open and dedicated form)
• Promotion and e-marketing
• Negotiations with difficult clients and solving problems
• Leading of team work and interviews with new employees

Ekologus Sp. z o.o. (March 2009 – September 2011) Key projects coordinator

• Implementation of new CRM solution with data consolidation from different sources
• Coordination and organization training projects for key customers (e.g. Two training projects for the Polish Ministry of Regional Development for 1100 listeners. A total sum of 1.1 mln PLN)
• E-marketing and company promotion in Internet
• Administration of all IT systems and tools in company including web sites based on CMS (Joomla, WordPress)
• Preparation new Company website
• Fully knowledgeable in personal data protection and IT security
• Software license management

Ekologus Sp. z o.o. (April 2011 – September 2011) Leader of training preparation team

• responsibility for all processes related to the preparation of training (in open and dedicated form)
• Promotion and e-marketing
• Communication with difficult clients and solving problems
• Preparing an offers for key customers
• Head of team work

PROJEKT.NET (June 2011 – still working) Owner

• Creating websites based on CMS
• Administration and development of customers websites
• Creating Allegro templates
• IT consulting in CRM area

J.B.R. Rogowiec (September 2011 – still working) System implementation senior specialist

• Dealer Management System (DMS) implementation
• Training for system users
• Service Desk analyst responsible for resolving incoming queries via phone and email
• Integration between DMS and accounting systems (Comarch ERP XL, Comarch Optima, SAGE Symfonia)
• Configuring of the ePARTS online shop and integration with Allegro and DMS
• Involved personally in presentations at Headquarters for boards of Automotive brands including RENAULT (using English Language), JOHN DEERE (using English Language), FCA, PSA, YAMAHA, KAWASAKI, MAZDA, SUBARU, HYUNDAI.
• Taking a part in DMS certyfication process according to Renault standards at country and european level

 

IT & OTHERS SKILLS

Programming:	good knowledge of HTML/XHTM, PHP 4/5 intermediate knowledge of  SQL basic knowledge of C/C#, CSS, bash, action script
WEB developing	very good knowledge of Joomla,WordpresandYoothemeextensions good knowledge ofphpBB, PHP-Nuke,GeekLog
OS and IT architecture:	very good knowledge of Windows XP/7/8 good knowledge of Windows Server 2008/2012 basic knowledge of UNIX/LINUXgood knowledge of Windows Phone, Android
Database:	good knowledge of MySQL, Firebird intermediate knowledge of SQL Server 2008
Networks	good knowledge of wireless routing good knowledge of remote access capabilities (RDP, VPN,OpenVPN, Cisco VPN)
Software	expert knowledge of JBR DMS – dealer management system very good knowledge of Microsoft Office, IB Expert, IT Cube CRM, Sugar CRM, Adobe Dreamweaver, Adobe Flash good knowledge ofAdobe Fireworks, GIMP intermediate knowledge of accounting systems: Comarch ERP XL, Comarch Optima, SAGE Symfonia
Others IT skills	very good knowledge of e-marketing tools (mailing, faxing,SMS,VoIPetc) intermediate knowledge of SEO/SEM, AdWords, Google merchant
Interpersonal skills	Negotiations, team management, time organizations, creating an offer based on language of benefits, dealing with difficult clients.
Others skills	very good knowledge of all business and IT processes in automotive area (car sales, after-sales services, warehouse management, customer relationship management, controlling ) good knowledge of Polish public procurement law, personal data protection law, managing projects co-financed from European Union funds. Intermediateknowledge of accounting and accounting systems integration.

 

COURSES AND TRAINING    

Certyfication:	ISO 2700 1Internal Auditor – SGS Poland No2010/27001_AW/EU/997 Information Security Administrator – SGS Poland 19.12.2009Krakow Software Licensing Auditor – BTC Business & Technology Consulting 481/POKL2009
IT training:	ISO 27001 Lead Auditor -SGS United Kingdom Ltd. NoSGS/SSCE/ISMSLAC/511043/F/2005 Information Security System complies with ISO 27001- Audyt.Net Polska – 17.11.2008, Wrocław Planning and implementation of auditingin IT area-Audyt.Net Polska – 11.12.2007, Zakopane Information security policy preparation-Audyt.Net Polska – 2.03.2007,Krakow
Interpersonal skills training:	Professional customer service –Nowe Idee 27.10.2009 Internal interpersonal skills training for the Ekologus Group workers
Training courses as coach:	Over 100 all-day training of Dealer Management System (CRM, BI, Controlling) for: Automotiveheadquatersboardsas: RENAULT(in English),JOHN DEERE (in English), FGA,PSA, YAMAHA, KAWASAKI, MAZDA, SUBARU, HYUNDAI. Owners of the FIAT dealerships–more than 120 listeners  (Warsaw,August 2013) Owners and CEO of IVECO dealerships– 80 listeners(Bielsko-Biala, September2013) Owners and board sof MAZDA dealerships– 50 listeners(Czeladz,Warsaw,July2015) IT specialists and leadres of car sales,after-sales and warehouse–more than 600 listeners “Elements of information securitypolicy – recognition, scanning andintrusion methods” (Katowice, May 2007) “Software legacy audit in practice”about 60 listeners – internal auditors from ZUS- National Insurance Institution (Warsaw, June 2007) “Content Management System” – (Katowice, January 2009) “IT tools to support the process of issuing periodic assessments of qualifying employees of courts and prosecutors’offices” –about 6 training (Krakow, Zakopane, Opole,Warsaw,Torun) Basic and advanced training for ITCube CRM users
Others:	Driving license (categoryB) Completed a course in fire safety and safe evacuation

 

HOBBY

CRM, CMS, IT security, MTB/XC, sauna, skiing